Privacy Policy

Effective Date: October 24, 2024

1. DATA COLLECTION

We collect the following categories of data to provide and improve our services:

• Registration Data: Name, email address, phone number, and password when you create an account.
• Profile Data: Profile picture, location preferences, and user preferences to personalize your experience.
• Property Data: Property details, photos, videos, rental information, and listing descriptions provided by landlords.
• Usage Data: Usage patterns, search history, browsing behavior, and interactions within the App to enhance functionality.
• Device Data: Device information, operating system, IP address, mobile device identifiers, and approximate location data.
• Communication Data: Messages and communications between landlords and tenants through the App.
• Payment Information: Payment details processed through secure third-party payment gateways (we do not store complete payment card details).

2. DATA USE

We use your data for the following purposes:

• Provide Services: Facilitate property listings, property searches, and enable communication between landlords and tenants.
• Improve App: Analyze usage patterns, conduct research, and optimize the App's performance and features.
• Communicate: Send you notifications, updates, service announcements, promotional messages, and respond to your inquiries.
• Ensure Security: Prevent fraud, detect security threats, investigate suspicious activity, and maintain the safety of our platform.
• Personalization: Customize your experience based on your preferences and location.
• Legal Compliance: Comply with applicable laws, regulations, and legal obligations.
• Customer Support: Provide assistance and respond to your support requests.

3. DATA SHARING

We share your data only in the following circumstances:

• Landlords: Property owners listing properties on the App will receive contact information of interested tenants.
• Tenants: Users searching for rental properties will see landlord contact information and property details.
• Service Providers: Trusted third-party service providers who assist us in operating the App (e.g., payment gateways, cloud hosting services, analytics providers, email services). These providers are contractually obligated to protect your data.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity.
• Legal Authorities: Law enforcement, regulatory agencies, or courts when required by law, legal process, or to protect our rights and safety.
• With Your Consent: When you explicitly consent to share your data with third parties.

We do not sell your personal data to third parties for marketing purposes.

4. DATA PROTECTION

We implement industry-standard security measures to protect your data:

• Encryption: Secure data transmission using SSL/TLS encryption and encrypted data storage.
• Access Controls: Restrict access to personal data to authorized personnel only, based on role-based permissions.
• Regular Backups: Perform regular data backups to ensure data availability and integrity.
• Security Audits: Conduct periodic security assessments and vulnerability testing.
• Secure Infrastructure: Host data on secure servers with firewalls and intrusion detection systems.
• Employee Training: Train our employees on data protection and privacy best practices.

While we take reasonable measures to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. DATA RETENTION

We retain your data according to the following schedule:

• Active Accounts: Data is retained for as long as your account remains active.
• Inactive Accounts: Data is retained for 12 months after the last account activity, then automatically deleted unless legally required to retain.
• Deleted Accounts: Upon account deletion request, your personal data is deleted within 30 days, except where retention is required by law.
• Legal Requirements: Data may be retained longer if required for legal, accounting, or regulatory purposes.
• Aggregated Data: We may retain anonymized and aggregated data indefinitely for analytical purposes.

6. YOUR RIGHTS

You have the following rights regarding your personal data:

• Access: Request a copy of your personal data that we hold.
• Correction: Update or correct inaccurate or incomplete data.
• Deletion: Request deletion of your personal data (subject to legal retention requirements).
• Object: Object to the processing of your data for certain purposes.
• Data Portability: Request your data in a structured, commonly used, machine-readable format.
• Withdraw Consent: Withdraw consent for data processing where consent is the legal basis.
• Opt-Out: Opt out of promotional communications at any time.

To exercise any of these rights, please contact us at support@accommediary.com. We will respond to your request within 30 days.

7. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to:

• Authentication: Recognize you and maintain your logged-in session.
• Personalization: Remember your preferences and customize your experience.
• Analytics: Analyze App usage, track performance, and optimize functionality.
• Security: Detect and prevent fraudulent activity.

Types of cookies we use:

• Essential Cookies: Necessary for the App to function properly.
• Performance Cookies: Collect information about how you use the App.
• Functional Cookies: Remember your choices and preferences.

You can manage cookie preferences through your device settings. Disabling cookies may affect App functionality.

8. CHILDREN'S PRIVACY

Our App is not intended for users under the age of 18. We do not knowingly collect personal data from children under 18. If we become aware that we have collected data from a child under 18, we will take immediate steps to delete such information. If you believe we have collected data from a child, please contact us at support@accommediary.com.

9. INTERNATIONAL DATA TRANSFERS

Your data may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.

10. CHANGES TO PRIVACY POLICY

We may modify this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Effective Date" at the top of this policy.
• Notify you through the App or via email.
• Provide you the opportunity to review the updated policy.

Changes will be effective immediately upon posting. Your continued use of the App after changes constitutes acceptance of the updated Privacy Policy.

11. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: support@accommediary.com
• Phone: +234 800 123 4567
• Address: Lagos, Nigeria

We are committed to resolving any privacy concerns you may have.